IT services for Brooklyn and NYC businesses
PointerTech IT Solutions is the IT company small and mid-sized businesses in Brooklyn call when they want one team to look after all of it: the network and Wi-Fi, the computers and phones, Microsoft 365, security, backups and the cabling in the walls. We fix what we can remotely and come to your office when a problem needs hands on it, across Brooklyn, the other NYC boroughs and New Jersey.
One IT company instead of five vendors
Most offices collect IT vendors over the years. One company installed the phones, an electrician pulled the cabling, a freelancer sets up the laptops, the internet provider won’t touch your router, and nobody owns the backups. When something breaks, everyone points at someone else.
We take the whole picture. We can wire a new space, set up the network and Wi-Fi, buy and configure the computers, move your email to Microsoft 365, protect all of it, and keep answering your staff’s calls after the install is done. One number to call, and one team that knows how the pieces connect.
Ongoing support or a single project
Some businesses hand us their IT for good. As their managed service provider, we monitor their systems, keep them updated, answer their staff’s helpdesk calls and plan upgrades before old equipment fails.
Others call us for one job: a build-out, a new phone system, a conference room, or a move off an old server. Plenty of clients start with a project and stay on for support. Either way, we agree on the scope before any work starts.
A local team that can actually show up
We’re based at 123 Hope Street in Brooklyn. Most everyday problems get fixed remotely. When it’s a dead access point, the switch in the closet, or an internet line the landlord and the ISP keep blaming on each other, we come to you, in Brooklyn, Manhattan, Queens, the Bronx, Staten Island or New Jersey.
You deal with the same people every time, so nobody has to relearn your setup on every call.
Who we work with
Our clients are small and mid-sized businesses across New York City: law firms, medical practices and med spas, schools, retailers, media companies, and overseas brands opening their first US office. A Brooklyn law firm we moved off a 20-year-old server. A Manhattan medical spa we joined mid-construction. A UK skincare brand whose New York headquarters we set up from scratch.
If you run a law firm, see how we handle IT support for law firms in NYC, or browse our case studies. To talk about your office, call PointerTech IT Solutions at 718-806-9374.
Client: Treff & Lowy PLLC Industry: Law Firm Location: Brooklyn, NY Key Tech: Cloud Migration, Microso…
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Client: Medik8 Industry: Beauty & Skincare Manufacturing Origin: United Kingdom (London) Project Locati…
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Solutions Provided by PointerTech IT Solutions: Results: The upgrades and new implementations by PointerTech …
READ MOREFAQs
Managed IT (an ongoing helpdesk, monitoring, updates and backups), networks and Wi-Fi, structured cabling, cybersecurity, cloud and Microsoft 365, backup and recovery, office computers, business phone systems, conference rooms, point-of-sale systems and compliance support. You can use one of them or all of them. Most clients end up with a mix that fits how their office runs.
No. We’re based in Brooklyn, but we support businesses across the NYC boroughs and in New Jersey. Everyday issues are handled remotely, so it doesn’t matter whether your staff are in the office or at home that day. When a problem needs hands on it, we come to your office.
Either works. Managed IT suits offices that want someone looking after everything on an ongoing basis. Project work suits a single job with a clear finish, such as an office move, a new network, a phone system or a migration to Microsoft 365. Many clients start with a project and move to managed support once they’ve seen how we work.
Call us or send a message through the form on this page. We’ll ask about your office and what isn’t working, then usually start with a walk-through of your setup: the computers, the network closet, the Wi-Fi, your accounts and your backups. From there we put together a plan, in plain language, for what to fix first and what can wait.