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Compliance Playbook for Law Firms

Law firms hold case files, contracts, health records and payment details, and each of them is regulated. This playbook maps the rules that apply to your firm, shows how compliant firms handle client data day to day, and sets out six steps to get there.

13-page PDF, 2.9 MB. Free, no sign-up.

The regulations that apply

ABA Model Rules ABA Model Rules of Professional Conduct
Set the ethics of client confidentiality and conflicts of interest. You need policies that protect client information and keep conflicts out.
HIPAA Health Insurance Portability and Accountability Act
Applies when your cases involve health information, as in personal injury or malpractice work. Encrypt health records and restrict who can open them.
GDPR General Data Protection Regulation
Applies to clients in the European Union. Build privacy into how you collect, store and process data, and be open about how you use it.
PCI DSS Payment Card Industry Data Security Standard
Applies if you take card payments for retainers or bills. Protect card data so a breach can never expose it.
State laws State data protection laws, such as the CCPA
Each state can add its own rules for its residents' data. Know the ones that cover the clients you serve.

How compliant firms work

  • Encrypted client communication

    Email, file storage and case management are encrypted end to end, so no third party can read case information.

  • Access by role

    Attorneys open the case files they work on. Paralegals and administrative staff see only what their role needs.

  • Only the data you need

    The firm collects only what a matter requires and keeps it in an encrypted document management system.

  • Card data kept off your systems

    A PCI DSS-compliant processor stores card numbers as tokens. The firm keeps the last four digits, date and amount, encrypted, access-controlled and audit-logged.

  • Protected recordings

    Recorded consultations and meetings are encrypted, tagged, restricted to authorized staff, signed against tampering and deleted on schedule.

The road to compliance

  1. Know which rules apply

    Match regulations to your clients and case types, such as HIPAA for health-related cases or GDPR for international clients.

  2. Assess where you stand

    Review your data protection policies, security measures and systems to find vulnerabilities and gaps.

  3. Update your policies

    Cover client confidentiality, data security and financial transactions in line with the laws that apply.

  4. Put the right tools in place

    Use compliance management systems, secure communication tools and encryption software.

  5. Train your team

    Teach attorneys, paralegals and staff secure data handling, privacy rules and how to avoid conflicts of interest.

  6. Audit on a schedule

    Run periodic audits, close the gaps they find and update policies and systems as regulations change.

Who does what

What you can do yourself

  • Write data protection policies, enforce them and train every staff member on them.
  • Use strong password policies, encryption tools and secure networks for client data in transit and at rest.
  • Run compliance training for attorneys and staff every quarter or every year.

What your IT partner should handle

  • Design a secure IT infrastructure that meets encryption and data protection requirements.
  • Run thorough compliance audits and find the gaps.
  • Lead the response to a data breach, including reporting under HIPAA, GDPR or PCI DSS.
  • Keep your cloud services compliant and client data protected.
  • Monitor and update your systems as regulations change.
How PointerTech handles compliance

What happens when you don't comply

11.5M confidential documents leaked

Mossack Fonseca

Panama, 2016

The Panama Papers leak turned the firm's name into a byword for misconduct. Clients left, and it shut down in March 2018.

13.4M documents leaked in the Paradise Papers

Appleby

Bermuda, 2016

A cyberattack exposed its clients' tax affairs worldwide. Suing the press kept the story alive, and its reputation for discretion never recovered.

3,600+ lawyers locked out of every system

DLA Piper

Global, 2017

NotPetya took down phones, email and the network in 40 countries. Email was gone for six days, and full recovery took almost two weeks.

$200K state fine, after a $100K ransom

Heidell, Pittoni, Murphy & Bach

New York, 2021

Attackers entered through an Exchange server patched months too late and stole patient data. The firm paid, was fined anyway and put under oversight.

The full playbook tells each of these stories in detail. Read them in the PDF (opens in a new tab)

Find out where you stand

A free compliance risk assessment shows which rules apply to you and where your systems fall short. Or call us on 718-806-9374.

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